Week of 2 October 2026

Team inbox: internal notes, presence and night handovers

Internal notes in every chat, team presence and availability, desktop notifications, and handovers at night that wait for the morning team instead of getting lost.

Team inbox

Internal notes in a chat. Teammates write notes next to the conversation, attach an image or a PDF, and edit or delete them later. Notes never reach the customer.
Paste to attach. Paste an image or a file straight into the reply box.
Who is here. An availability switch for each person, a presence strip for the team, and a team report for owners.
Desktop notifications and a chime while the inbox is open.
One teammate's chats. Click a person in the team panel to see only the conversations they own.
Latest first. Chats are ordered by the last message, not by when the conversation started.
Handover history. The chat shows who handed it to whom, and when.

Handovers at night

When a customer asks for a person after hours, the conversation lands in a seller's queue and stays there until the team opens, instead of waiting in a shared list nobody owns.

CRM

Leads and owner changes reach the dealer's CRM within one to three minutes instead of ten to fifteen.