Salesteq

Privacy Policy

Elyon GmbH · Zug, Switzerland

Privacy Policy

Last updated: 12 August 2026

Salesteq is a product of Elyon GmbH, Zug, Switzerland. This policy says what data the Salesteq platform, the chat widget and the Salesteq mobile app collect, why, and what you can ask us to do about it.

1. Two kinds of people in this policy

Operators. Employees of a company that uses Salesteq — a dealer group, an importer, a manufacturer. They sign in to the platform or the mobile app.

Customers. People who talk to a Salesteq AI agent on a company website, on WhatsApp, or over another channel that company has connected.

For customer conversations, our client is the controller of the data and Elyon GmbH acts as their processor: we hold and process the conversation on their instruction. For operator accounts, and for this website, Elyon GmbH is the controller.

2. What we collect from operators

  • Account data: name, email address, the hashed password, the tenant and role the account belongs to.
  • Sign-in records: the time of the last sign-in and the IP address it came from, kept so an account can be checked after a security question.
  • Device token: when push notifications are turned on in the mobile app, the device's push token is stored against the operator so a conversation can notify the right person.
  • Diagnostics: crash reports and performance data through Firebase Crashlytics. These carry the operator id, the operator name and the tenant id, so a crash report is not anonymous.

We do not collect location, contacts, photos, health or payment data from operators, and we run no advertising SDK.

3. What we collect in customer conversations

  • The conversation itself: the messages exchanged with the AI agent, and the replies an operator writes.
  • Contact details the customer gives: name, phone number, email address — only when the customer provides them.
  • Channel identifiers: the WhatsApp number or the anonymous web visitor id a message arrives with, so the next message lands in the same conversation.
  • Interest details the customer states: the vehicle asked about, a requested appointment, a trade-in, and similar facts needed to answer.
  • Widget events: which page the chat was opened on, when it was opened and closed. Used to operate and measure the service, not to profile people across other websites.

4. This website

salesteq.com serves no advertising and carries no third-party analytics or advertising trackers. Server logs kept by our hosting and CDN providers hold the usual request data, including IP addresses, for operations and abuse prevention.

5. Why we process this data

  • To run the service: answer customers, route conversations, book appointments, pass leads to the company you contacted.
  • To keep the service working and secure: diagnostics, fault finding, abuse prevention.
  • To meet legal obligations.

We do not sell personal data, and we do not use conversation content to train public AI models.

6. Who else sees it

Data is shared only with providers needed to deliver the service, each bound by a written agreement:

  • Cloud hosting inside Europe.
  • AI model providers that generate agent replies.
  • Messaging providers for WhatsApp, SMS and voice channels.
  • Google Firebase, for push notifications and crash reporting.

The current list of sub-processors is available on request at [email protected].

7. Where it is stored

The platform runs on servers in Europe. Some providers named above process data outside Switzerland and the EEA; in those cases the transfer rests on the European Commission's standard contractual clauses or an equivalent safeguard.

8. How long we keep it

Operator accounts live as long as the account exists, and are deleted when the company's contract ends or the company deletes the account. Conversation data is kept for as long as the client company instructs, and is deleted on their instruction or at the end of the contract. Diagnostic data expires automatically after 90 days.

9. Security

Data is encrypted in transit and at rest. Each tenant is isolated at the database level, so one company's data cannot be read from another's session. Access by our staff is limited to what support and operations require and is logged.

10. Your rights

You can ask for access, correction, deletion, portability, or object to processing. Write to [email protected] from the address that holds the account; we answer within 30 days.

If your conversation was with a company that uses Salesteq, that company holds the record. We will pass your request to them, and act on their instruction.

11. Children

Salesteq is a business tool. It is not directed at children and we do not knowingly collect data from them.

12. Changes

Material changes to this policy are announced in the platform, and the date at the top is updated.

13. Contact

Elyon GmbH, Zug, Switzerland — [email protected]

This policy is governed by Swiss law. Where the EU General Data Protection Regulation applies, it applies alongside the Swiss Federal Act on Data Protection.