Integrations · Keyloop and Autoline
An AI agent that books straight into Keyloop and Autoline.
Salesteq answers the customer on WhatsApp, the website or the phone, finds the car and the customer in the dealer management system, reads live workshop capacity and writes the appointment into the Keyloop diary. Not a lead form and not a callback: a real booking the service advisor sees in Autoline.
Updated October 2026
29
BMW, Ford and Hyundai service centres in Saudi Arabia book through Salesteq into Keyloop
15,000+
workshop appointments written into the DMS since April 2026
48%
of customer conversations arrive outside 08:00 to 18:00
24/7
booking window, Arabic and English
What the agent does in Keyloop
- 01Finds the customer and the vehicle in the DMS from the phone number, after a one-time code confirms the number belongs to the customer.
- 02Maps what the customer says in their own words (a noise, a warning light, the 40,000 km service) to the right service product, and books the workshop time the job needs, not a generic slot.
- 03Reads live capacity per branch and offers real free times, at the branch the customer picks or the nearest one.
- 04Writes the appointment into the Keyloop diary with branch, advisor and duration, and confirms it by SMS or WhatsApp.
- 05Moves, cancels or checks an existing appointment from the repair order: "is my car ready?" is answered from the DMS, not from a guess.
- 06Hands over to a person with the full conversation when the request needs one, such as a complaint or a warranty dispute.
Live today
BMW, Ford and Hyundai service in Saudi Arabia run Salesteq booking on Keyloop across 29 service centres, in Arabic and English. Customers book from WhatsApp, the brand website and, at Hyundai, straight from the phone menu: the caller chooses booking and receives a booking link on WhatsApp.
Bookings are audited against the repair orders in the DMS, branch by branch, so a wrong branch, a missing advisor or a placeholder workshop time is caught by us, not by the customer on the day.
Sales, not only service
The same agent advises buyers from live stock and list prices, captures test drives with a verified phone number and writes the lead into the dealer CRM. Dealers on Keyloop run one agent for the showroom and the workshop, with one inbox for the team when a person takes over.
What a dealer needs to start
| Item | Why |
|---|---|
| Keyloop dealer code and API access per branch | The agent reads capacity and writes bookings branch by branch; a branch goes live once its access answers. |
| Service menu and opening hours per branch | So the agent offers the services each centre really does, at the times it is open. |
| Who receives handovers | Complaints, warranty questions and anything the agent should not decide go to a named team. |
| A test phone number with a car in the DMS | The first bookings are made and cancelled together before customers see the agent. |
Questions about Keyloop and Autoline
Does Salesteq integrate with Keyloop and Autoline?+
Yes. Salesteq reads customers, vehicles, service products and workshop capacity from Keyloop and writes service appointments into the Keyloop diary that service advisors use in Autoline. It runs in production at BMW, Ford and Hyundai service centres in Saudi Arabia.
Is the appointment a real booking or a request someone has to call back?+
A real booking. The appointment appears in the workshop diary with branch, advisor and workshop time, and the customer gets a confirmation. Nobody has to retype it.
How does the agent know how long a job takes?+
It maps the customer's description to the dealer's own service products and books the workshop time attached to them. Multi-service bookings add up correctly instead of defaulting to a 30-minute slot.
Can customers move or cancel their appointment?+
Yes. The agent moves or cancels the real appointment in Keyloop and answers status questions from the repair order.
Which channels and languages?+
WhatsApp, the dealer website, Instagram and the phone, in Arabic including Gulf dialects, English, German and French. The agent switches language when the customer does.
Which countries?+
Live in Saudi Arabia, and in Switzerland on the sales side. Keyloop dealers anywhere can run it; the agent needs the dealer's Keyloop access for each branch, not a local installation.
What about dealers on other DMS?+
Sales advisory, lead capture and the team inbox work without a DMS connection. Service booking into the diary is live on Keyloop and Autoline today; other systems are scoped per project.
See a booking land in your diary.
In the demo we book a test appointment into a live Keyloop workshop diary, then move it and cancel it.
Book a demoOr write to [email protected]