HELM · WhatsApp follow-up
Quiet leads, back in play.
A buyer asks about a car, then stops replying. HELM notices, waits for the right moment and writes one short message about that car, so the conversation comes back to your sales agent instead of going cold.
Or write to [email protected]
Quiet conversations
HELMThe customer stopped replying, the WhatsApp window is still open
Faisal A. · SUV, 7 seats
quiet for 3 h
Good moment: afternoon, well before the window closes
Noura K. · Compact hybrid
quiet for 50 min
Prayer time now, try again after it
Omar S. · Pickup, double cab
quiet for 5 h
A consultant is already working the deal
Lina M. · Sedan, 2.0 turbo
quiet for 12 min
Still mid-conversation, not idle for 30 minutes yet
Khalid R. · SUV, 5 seats
quiet for 9 h
Opted out of messages
HELM is Salesteq's follow-up agent for car dealers. It watches WhatsApp conversations where the customer went quiet, decides when a message would be welcome, sends one short message in the customer's own language about the car they asked for, and hands any reply straight back to the sales agent and your team. It never writes twice, and never to anyone your rules exclude.
How HELM works
Decides when
The right moment, not a schedule.
HELM reasons about timing the way a good salesperson would: not during prayer, mindful of Friday, and before the 24-hour WhatsApp window closes. Between 23:00 and 08:00 nothing is sent, whatever the AI thinks. Live chats are left alone until they have been quiet for 30 minutes.
When HELM may write (Riyadh time)
Night, 23:00 to 08:00: never sends
Around prayer times: waits
Friday, the weekend: weighed in
Now 21:02
Good moment: write
Writes once
One message, about their car.
A short, warm message in the customer's own language, Arabic or English, about the model they asked for. No pressure, no fake urgency, no campaign blast. If the customer stays quiet, that is the end of it: HELM never sends a second message.
Faisal · Demo Motors
السلام عليكم، الجيب السبعة راكب متوفر أبيض؟
Hi, is the 7-seater SUV available in white?
14:02
وعليكم السلام، متوفر أبيض في فرع جدة. تحب أحجز لك تجربة قيادة؟
Yes, in white at the Jeddah branch. Shall I book you a test drive?
14:03
HELM
مساء الخير فيصل، السيارة البيضاء السبعة راكب لا تزال متوفرة في فرع جدة. يناسبك نحجز لك تجربة قيادة هذا الأسبوع؟
Good afternoon Faisal, the white 7-seater is still available at the Jeddah branch. Shall we book you a test drive this week?
17:08
إيه، الخميس بعد الدوام
Yes, Thursday after work
17:21
Hands back
A reply goes straight to your sales agent.
HELM never changes the conversation itself, so the customer's reply lands with the sales agent, who picks up with the car, the branch and everything said before. Your team sees every HELM message in the inbox, marked HELM.
Inbox
Faisal A.
Sales agentCustomer: Yes, Thursday after work
Huda T.
HELMHELM: The compact hybrid you asked about is in stock…
context sent with it: CRM stage New lead
Saad M.
TeamAdvisor: Your quote is attached
Reem A.
HELMHELM: Still thinking about the pickup?
context sent with it: CRM stage New lead
Every HELM message is also in the API and webhooks, with its context.
Rules, not hopes
What HELM will never do.
Write twice
One message per quiet conversation. If the customer does not answer, HELM moves on.
Message an opt-out or a VIP
Opt-outs and VIP flags from your CRM are checked in code before the AI is even asked.
Step into a deal that is moving
Closed deals, or a deal past the first stage with your team: HELM stays out.
Write at night
Nothing goes out between 23:00 and 08:00. Daily limits and an off switch sit on top.
Interrupt a live chat
A conversation has to be quiet for 30 minutes first, and anything already with a person is left alone.
Send on stale information
Right before sending, HELM checks the conversation again. If anything changed, it skips.
Decision log, one run
Watch it
A quiet lead gets one message at the right moment, answers, and books a test drive.
What it runs on
Your WhatsApp number
HELM writes from the same WhatsApp Business number as your sales agent, through Salesteq, with its own key and its own limits.
Your CRM, read only
Before it decides, HELM reads the lead's stage, opt-out and VIP flags from your CRM. It never writes to it.
The sales agent
HELM brings the customer back; the sales agent carries the conversation on, from the same chat and the same memory.
Your team's inbox
Every HELM message sits in the conversation, marked HELM, next to the sales agent's and your team's.
Questions dealers ask
What is HELM?
Salesteq's follow-up agent for car dealers. It finds WhatsApp conversations where the customer went quiet, picks a good moment, sends one short message about the car they asked for, and hands any reply back to the sales agent.
How is it different from a WhatsApp campaign?
A campaign sends the same template to a list on a date. HELM looks at each conversation on its own, decides whether and when one message makes sense, writes it about that customer's car, and stops after one.
Will it spam my customers?
No. One message per quiet conversation, never at night, never to anyone who opted out or is marked VIP, never into a deal your team is working. Daily limits and an off switch sit on top.
What happens when the customer replies?
The reply lands in the same conversation with your sales agent, who continues with the full history. When a person is needed, the normal handover to your team applies.
Which languages does HELM write in?
The customer's own language: Arabic, including Gulf Arabic, or English.
Does HELM call customers?
No, HELM writes on WhatsApp. Calling customers is HELM Voice, our speech AI for car sales and service calls, now in pilot.
Bring your quiet leads back.
We go through your quiet WhatsApp conversations with you, set the rules, and you read what HELM would write before a single message goes out.
Or write to [email protected]