Inbox · for your team
Where the AI hands over.
Every WhatsApp, website, Instagram and Messenger chat and every call in one place. The AI answers first. When a customer needs a person, your team takes over with the whole conversation, on the web or in the app.
Or write to [email protected]
Inbox
·
السلام عليكم، أبي أجرب الجيب الجديد هالأسبوع
Hi, I'd like to test-drive the new SUV this week
AI agent
أكيد، السبت الساعة ١٠ في فرع المدينة متاح. أحجزه لك؟
Sure, Saturday 10:00 at the City branch is free. Shall I book it?
·
تمام. وعندي سيارتي القديمة، كم تقيمونها؟
Great. And how much would you give me for my old car?
AI agent
حجزت لك السبت. سؤال التقييم أحوله لنادية من فريق المبيعات.
Booked for Saturday. I'm passing the valuation to Nadia in sales.
Nadia S.
أهلاً خالد، معك نادية. أرسل لي صور السيارة والممشى وأعطيك تقدير قبل السبت.
Hi Khalid, Nadia here. Send me photos and the mileage, you'll have an estimate before Saturday.
The Salesteq Inbox is the shared inbox for car dealer teams working next to an AI agent: customer conversations from WhatsApp, the website, Instagram, Messenger and phone calls in one list, handed from the AI to the right person with the full history, and handed back when the person is done. On the web, on iPhone and on Android.
1,000
customer conversations a day across Salesteq dealers
48%
of them arrive outside 08:00 to 18:00, when the AI holds the line
70%
of the work done by the AI at the first dealer group; your team gets the rest
What your team does here
Take over, hand back
One tap, and the chat is yours.
The AI answers until a customer needs a person: a valuation, a discount, a complaint. Your advisor takes over, reads everything the AI said, replies in Arabic or English, and hands the chat back when done. While a person holds it, the AI stays quiet.
AI is handling
Customer asks for a trade-in valuation. Needs a person.
Hi Khalid, Nadia here. Send me photos and the mileage, you'll have an estimate before Saturday.
Who is really in
Available or away, everyone can see it.
Each person switches between Available and Away. The team sees who is in and how many chats each holds. Where handoff routing is on, new handoffs go only to people who are available, have the inbox open and are under their limit.
Team
AvailableNadia S. · you
Sales, City · 4 chats
Faisal M.
Sales, North · 6 chats
Huda A.
Service · 3 chats
Tariq B.
Sales, City · 0 chats
Nobody left waiting
The customers who wrote last, first.
"No reply yet" narrows the list to conversations where the customer sent the last message, so nothing waits unseen. Filter by person, date or label on top, and snooze a chat until the customer writes again.
Khalid A.
Can I come today instead?
Sarah M.
Thanks, see you Saturday
Omar R.
What about the finance offer?
Lina K.
Perfect, booked
Yousef H.
Is the white one still there?
Calls in the conversation
The call sits next to the WhatsApp.
Every answered call lands in the customer's conversation as a card: who called, how long, the recording, the transcript, and one question about how it ended. The next person to pick up the chat knows what was said on the phone.
Incoming call · Khalid A.
Sales line · today 10:12
Transcript
KhalidI booked a test drive on WhatsApp, can I bring my wife?
NadiaOf course. I'll have the seven-seater ready too.
KhalidAnd the valuation for my car?
How did the call end?
Watch it
The AI books the test drive and hands the trade-in to the branch team.
Also in the inbox
Internal notes
Notes on a conversation for your colleagues; the customer never sees them.
WhatsApp templates
Your approved WhatsApp templates, to reopen a conversation after 24 hours.
Saved replies
Type / to drop a saved answer into the reply, then edit it before sending.
Voice messages and photos
Record a voice message or send a photo or document, straight into the chat.
English under Arabic
Arabic messages carry an English line underneath, so every advisor can follow.
The customer next to the chat
Profile, vehicles, upcoming appointments and service history beside the conversation.
Labels, priority, assignment
Shared by the whole team, so everyone sees the same state.
Browser notifications
A notification when a chat is handed to you or a customer writes in one you hold.
Team report
For owners: per person, today or the last seven days.
The app
The inbox in your pocket.
The same inbox on iPhone and Android, for advisors on the showroom floor and managers on the road. A push for every conversation you own, so a waiting customer is never a surprise.
- Take over and hand back
- Suggested replies, written from the conversation
- Photos straight into the chat
- Today's conversations, leads and bookings at a glance
Sign in with your Salesteq work account.
Khalid A. · handed to you
How much for my old car?
Salesteq
Khalid A.
How much for my old car?
Omar R.
Price for the 7-seater
Sarah M.
Is the hybrid in stock?
Lina K.
Service booked, thanks
Yousef H.
Is the white one still there?
Questions dealers ask
What is the Salesteq Inbox?
The shared inbox for dealer teams working next to an AI agent. Conversations from WhatsApp, the website, Instagram, Messenger and phone calls sit in one list; the AI answers first and hands a conversation to a person, with the full history, when the customer needs one.
Which channels does it cover?
WhatsApp, your website chat, Instagram, Messenger and phone calls. Each customer's messages and calls are in one conversation.
What happens to the AI when someone takes over?
It stays quiet in that conversation while a person holds it. When the person hands the chat back, the AI picks up again with everything that was said.
How does a handoff reach the right person?
A conversation can be assigned to a person, taken over from a teammate, or, where handoff routing is on, sent to someone who is available, has the inbox open and is under their limit. People who switch to Away get no new handoffs.
Is there a mobile app?
Yes, on iPhone and Android. Advisors take over, reply, send photos and get a push for the conversations they own.
Can my team reply in English to Arabic messages?
Arabic messages show an English line underneath, and advisors can reply in Arabic or English.
Give your team the chats that need them.
We connect your WhatsApp and website, set who receives handoffs, and your team works the inbox from day one, on the web and in the app.
Or write to [email protected]