Support

Salesteq is used by dealer groups, importers and OEMs. Two groups ask us for help: operators who use the Salesteq apps every day, and administrators who run a Salesteq tenant. Both are covered here.

Contact us

Write to [email protected].

We answer within one business day, Monday to Friday, 08:00 to 18:00 CET. For a production problem that stops work, put URGENT in the subject line and we treat it as an incident.

If your dealer group has a named account manager at Salesteq, you can write to them directly. The support address reaches the same team.

Salesteq mobile app

The mobile app is the operator view of an existing Salesteq tenant. It shows the shared inbox, the conversations your AI agent is holding with customers, lead and booking activity, and the daily numbers for your location.

Accounts. There is no public sign-up. Your administrator creates the account and sends you an invitation. If you do not have one, ask your administrator, or write to [email protected] and name your company.

When you report a problem, include:

• The app version, from Settings, then About
• Your device model and OS version
• Your tenant or dealer group name
• What you did, what you expected, and what happened instead

A screenshot helps more than a description of the screen.

Common questions

I cannot sign in. Check that you are using the email address your administrator invited. The invitation link expires; ask for a new one, or write to us and we send it.

I get no push notifications. Push is a per-account setting held on the server, not on the phone. Turn it on in the app under Settings, then check that notifications for Salesteq are allowed in the operating system settings.

The app is in the wrong language. The app follows the language of the device, and supports English and Arabic, including right to left layout. Change the device language, or tell us which screen is wrong.

I need a conversation removed. Conversation history belongs to your tenant, so the request has to come from your administrator. Write to [email protected] from the administrator account.

Platform, integrations and incidents

For the web platform, WhatsApp and web chat channels, DMS and CRM integrations, or a suspected outage, write to [email protected] with the tenant name and the time the problem started. Include one example conversation or booking reference if you have one. That is usually enough for us to find it in the logs.

Your data

Our Privacy Policy says what we collect and why, and our Terms cover the service itself.

To export or delete personal data, write to [email protected] from the address that holds the account. We answer data requests within 30 days.

Company

Elyon GmbH, Zug, Switzerland. Salesteq is a product of Elyon GmbH.