Finance in chat, dashboard channels, documents in the inbox, richer API

Customer conversations

• Finance in chat. Product cards can show finance terms and an application link, and confirmed applications are saved as customer facts.
• Richer vehicle cards. Showcase cards use colour photos and model images where available.
• Language choice. The website widget carries the customer's selected language into the chat session.
• Price formatting. Product prices use the local currency symbol and format.
• Safer replies. Customer replies pass a final check so internal tool text stays internal.

Dashboard and CRM

• Instagram and Messenger channels and answered comments now appear on the dashboard.
• Lead work. Sellers can take, mark and comment leads on the CRM page, and open the messaging channel from there.
• Customer visibility. Admins can hide a customer from CRM lists and counts, then unhide them later.
• Names and owners. Customer names and responsible people follow the dealer's CRM more closely.

Team inbox

• Customer PDFs open on a document page, with page previews in the chat and a download button.
• Document viewing loads pages as the person scrolls.
• Translations keep the paragraphs of long messages and return together for long chats.
• Customer documents are easier to open and download from the conversation.

Public API

• Customer media. Files sent by customers can be read through the public API.
• Attribution. Conversations carry web, referral and ad-click attribution.
• Presence. The API exposes team online status and online periods.
• Service appointments. Appointments include start time, reason, service line and booking source.

Access

• Removed team members are signed out across devices, and membership is checked again for connected AI tools.
• Account access follows workspace status, so active sessions end when access is turned off.
• Public widgets stay within their own chat surface.