# Every service request, booked. **Service Agent** The Service Agent turns "my car makes a noise" into a real appointment in your Keyloop or Autoline diary: the right service, the right branch, a slot the workshop really has. Confirmed by SMS, no callback. Service booking · Demo Motors Live **Phone** Verified by code **Car** 2023 SUV, found by the phone number **Service** 40,000 km maintenance, 2 h 30 **Branch** North branch, 6 km away **Slot** Wed 09:30 with advisor 2 ✓ Written into the DMS diary SMS: Your visit on Wed at 09:30, North branch, is confirmed. **Workshop diary** Wed Advisor 1 Advisor 2 Advisor 3 08:00 08:30 09:00 09:30 10:00 10:30 11:00 11:30 40,000 km 2 h 30 *Illustrative booking, invented data* Salesteq's Service Agent is AI service booking for car dealers and importers: it verifies the customer's phone, finds the car, maps the request to the right service and workshop time, reads live branch availability and writes the appointment into the Keyloop or Autoline diary, then confirms it by SMS. Customers look up, move or cancel the visit themselves. **See it book** ## A warning light on WhatsApp, a slot in the workshop diary. The customer writes the way people write. The agent asks only what the booking needs, offers real times, and the appointment is in the diary before the chat is over. ## From request to repair order **Triage** ### The customer's words, the right job. A noise, a warning light, a service that is due, a recall letter. The agent maps what the customer says to the service your workshop sells, with the workshop time it really needs, so a three-hour job does not go into a thirty-minute slot. **Customer request, mapped to a service** صوت من الفرامل لما أوقف A noise from the brakes when I stop Brake inspection 1 h My 40,000 km service is due Periodic maintenance 40,000 km 2 h 30 وصلتني رسالة استدعاء I got a recall letter Recall, noted on the repair order 1 h 30 The tyre pressure light is on Tyre check 30 min *Illustrative requests and workshop times* **Branch and slot** ### Only times the workshop really has. The nearest branches with directions, then the free times read live from that branch's diary. Full days show as full. Each branch offers only the services it actually runs. **Branch and time** North branch 6 km · Wed 09:30 City centre 11 km · Thu 08:00 Airport road 18 km · Mon 13:30 Mon **08:00** 10:30 Tue Full Wed 09:30 11:00 13:30 Thu **08:30** 12:00 ✓ Wed 09:30, North branch *Illustrative branches and availability* **Verified** ### A real customer, a confirmed visit. The phone number is verified with a one-time code before anything is booked. The confirmation goes out by SMS under your name, with the branch and the time, and the customer gets directions to the branch. **Verification and confirmation** Code sent to +966 5• ••• 4127 4 8 2 7 ✓ Phone verified SMS · Demo Motors Your service visit is confirmed: Wed 09:30, North branch. Booking 48213. Directions to the branch *Illustrative code and message* **Changes** ### Moved or cancelled, in the DMS too. Customers find their upcoming visits with the same verified phone, cancel with one tap or pick a new time. The appointment leaves the diary, not just a list, and the customer gets an SMS. **Your upcoming visits** 40,000 km maintenance Wed 09:30 · North branch Change time Cancel ✓ Cancelled in the DMS diary SMS: Your visit on Wed at 09:30 has been cancelled. Pick a new time Thu 08:00 Thu 10:30 Sat 09:00 *Illustrative appointment* **Every way in** ## Wherever the customer starts. On your website, from a WhatsApp or SMS link, or from the call-centre phone menu, which texts callers the booking link. Every booking records where it came from, so you see which channel fills the workshop. *Four ways in, one booking flow, one diary* **Live today** Ford and Hyundai service in Saudi Arabia book through the Service Agent across 29 service centres, in Arabic and English, straight into the Keyloop diary. **15,000+** workshop bookings written into the DMS since April 2026 **29** service centres live in Saudi Arabia **24/7** booking window, every day of the year [See the customer cases →](https://salesteq.com/cases) ## Built for the workshop ### Keyloop and Autoline, natively Customer and vehicle lookup, service products, live availability, appointment create and cancel, through the Keyloop APIs. A real appointment in the diary, not a lead form. [Keyloop →](https://salesteq.com/integrations/keyloop) [Autoline →](https://salesteq.com/integrations/autoline) ### Your brand, your service list Your brand's look on the booking page, your services per branch, your name on every SMS. A branch shows only what it really offers. ### Arabic and English The whole flow in both languages, right to left where it should be, and phone numbers accepted in every format customers type them. ### A person when it needs one When a car or a request cannot be booked online, the customer gets your call-centre number at that point, not a dead end. ## Questions service managers ask ### What is the Service Agent? Salesteq's AI service booking for car dealers and importers. It verifies the customer, finds the car, picks the right service and workshop time, reads live branch availability and writes the appointment into your Keyloop or Autoline diary, confirmed by SMS. ### Does it write real appointments into our DMS? Yes. It creates the appointment in your Keyloop or Autoline diary at the chosen branch, advisor and time, and cancels it there too. Your service advisors see it where they already work. ### Which DMS does it work with? Keyloop and Autoline today, through the Keyloop APIs. Talk to us about other systems. ### How do customers reach it? On your website, from a link in WhatsApp or an SMS campaign, and from your call-centre phone menu, which sends callers the booking link by SMS. Every booking records its channel. ### Can customers change or cancel a booking? Yes. With the same verified phone number they see their upcoming visits, cancel them or pick a new time. The change is made in the DMS and confirmed by SMS. ### Is it live anywhere? Yes. Ford and Hyundai service in Saudi Arabia book through it across 29 service centres. ### What do we need to provide? Access to your Keyloop or Autoline contract for the branches, your service list and an SMS sender name. We bring branches live in batches and test every service before it opens to customers. **Related** [Service and aftersales, the whole picture →](https://salesteq.com/solutions/aftersales) [AI service booking explained →](https://salesteq.com/use-cases/service-booking) [Sales Agent →](https://salesteq.com/sales-agent) [Inbox →](https://salesteq.com/inbox) [CallScope →](https://salesteq.com/callscope) [Customer cases →](https://salesteq.com/cases) --- Source: https://salesteq.com/service-agent