# Where the AI hands over. **Inbox · for your team** Every WhatsApp, website, Instagram and Messenger chat and every call in one place. The AI answers first. When a customer needs a person, your team takes over with the whole conversation, on the web or in the app. **Inbox** **Khalid A. 09:41** How much for my old car? Nadia **Sarah M. 09:38** Is the hybrid in stock? AI **Omar R. 09:20** Price for the 7-seater Nadia **Lina K. 08:57** Service booked, thanks AI Khalid A. N Nadia S. Available السلام عليكم، أبي أجرب الجيب الجديد هالأسبوع Hi, I'd like to test-drive the new SUV this week AI agent أكيد، السبت الساعة ١٠ في فرع المدينة متاح. أحجزه لك؟ Sure, Saturday 10:00 at the City branch is free. Shall I book it? تمام. وعندي سيارتي القديمة، كم تقيمونها؟ Great. And how much would you give me for my old car? AI agent حجزت لك السبت. سؤال التقييم أحوله لنادية من فريق المبيعات. Booked for Saturday. I'm passing the valuation to Nadia in sales. Handed to Nadia · whole chat attached Nadia is typing Nadia S. أهلاً خالد، معك نادية. أرسل لي صور السيارة والممشى وأعطيك تقدير قبل السبت. Hi Khalid, Nadia here. Send me photos and the mileage, you'll have an estimate before Saturday. *Demo data, Demo Motors* The Salesteq Inbox is the shared inbox for car dealer teams working next to an AI agent: customer conversations from WhatsApp, the website, Instagram, Messenger and phone calls in one list, handed from the AI to the right person with the full history, and handed back when the person is done. On the web, on iPhone and on Android. **1,000** customer conversations a day across Salesteq dealers **48%** of them arrive outside 08:00 to 18:00, when the AI holds the line **70%** of the work done by the AI at the first dealer group; your team gets the rest ## What your team does here **Take over, hand back** ### One tap, and the chat is yours. The AI answers until a customer needs a person: a valuation, a discount, a complaint. Your advisor takes over, reads everything the AI said, replies in Arabic or English, and hands the chat back when done. While a person holds it, the AI stays quiet. **AI is handling** Customer asks for a trade-in valuation. Needs a person. Back with the AI · Nadia's reply is in the history *Demo data, Demo Motors* **Who is really in** ### Available or away, everyone can see it. Each person switches between Available and Away. The team sees who is in and how many chats each holds. Where handoff routing is on, new handoffs go only to people who are available, have the inbox open and are under their limit. Team Available N Nadia S. · you Sales, City · 4 chats Available F Faisal M. Sales, North · 6 chats Available H Huda A. Service · 3 chats Available T Tariq B. Sales, City · 0 chats Away *Demo data, Demo Motors* **Nobody left waiting** ### The customers who wrote last, first. "No reply yet" narrows the list to conversations where the customer sent the last message, so nothing waits unseen. Filter by person, date or label on top, and snooze a chat until the customer writes again. All No reply yet Khalid A. Can I come today instead? waiting 17 min Sarah M. Thanks, see you Saturday replied Omar R. What about the finance offer? waiting 9 min Lina K. Perfect, booked replied Yousef H. Is the white one still there? waiting 6 min *Demo data, Demo Motors* **Calls in the conversation** ### The call sits next to the WhatsApp. Every answered call lands in the customer's conversation as a card: who called, how long, the recording, the transcript, and one question about how it ended. The next person to pick up the chat knows what was said on the phone. Incoming call · Khalid A. Sales line · today 10:12 4:12 **Transcript** KhalidI booked a test drive on WhatsApp, can I bring my wife? NadiaOf course. I'll have the seven-seater ready too. KhalidAnd the valuation for my car? How did the call end? Test drive confirmed Call back Not interested Something else *Demo data, Demo Motors* **Watch it** The AI books the test drive and hands the trade-in to the branch team. ## Also in the inbox ### Internal notes Notes on a conversation for your colleagues; the customer never sees them. ### WhatsApp templates Your approved WhatsApp templates, to reopen a conversation after 24 hours. ### Saved replies Type / to drop a saved answer into the reply, then edit it before sending. ### Voice messages and photos Record a voice message or send a photo or document, straight into the chat. ### English under Arabic Arabic messages carry an English line underneath, so every advisor can follow. ### The customer next to the chat Profile, vehicles, upcoming appointments and service history beside the conversation. ### Labels, priority, assignment Shared by the whole team, so everyone sees the same state. ### Browser notifications A notification when a chat is handed to you or a customer writes in one you hold. ### Team report For owners: per person, today or the last seven days. **The app** ## The inbox in your pocket. The same inbox on iPhone and Android, for advisors on the showroom floor and managers on the road. A push for every conversation you own, so a waiting customer is never a surprise. - Take over and hand back - Suggested replies, written from the conversation - Photos straight into the chat - Today's conversations, leads and bookings at a glance [Download on the App Store](https://apps.apple.com/app/id6770539131) [Get it on Google Play](https://play.google.com/store/apps/details?id=com.salesteq.mobile) Sign in with your Salesteq work account. Salesteq now Khalid A. · handed to you How much for my old car? Salesteq Khalid A. How much for my old car? Omar R. Price for the 7-seater Sarah M. Is the hybrid in stock? Lina K. Service booked, thanks Yousef H. Is the white one still there? *Demo data, Demo Motors* ## Questions dealers ask ### What is the Salesteq Inbox? The shared inbox for dealer teams working next to an AI agent. Conversations from WhatsApp, the website, Instagram, Messenger and phone calls sit in one list; the AI answers first and hands a conversation to a person, with the full history, when the customer needs one. ### Which channels does it cover? WhatsApp, your website chat, Instagram, Messenger and phone calls. Each customer's messages and calls are in one conversation. ### What happens to the AI when someone takes over? It stays quiet in that conversation while a person holds it. When the person hands the chat back, the AI picks up again with everything that was said. ### How does a handoff reach the right person? A conversation can be assigned to a person, taken over from a teammate, or, where handoff routing is on, sent to someone who is available, has the inbox open and is under their limit. People who switch to Away get no new handoffs. ### Is there a mobile app? Yes, on iPhone and Android. Advisors take over, reply, send photos and get a push for the conversations they own. ### Can my team reply in English to Arabic messages? Arabic messages show an English line underneath, and advisors can reply in Arabic or English. **Read on** [Sales Agent →](https://salesteq.com/sales-agent) [HELM follow-up →](https://salesteq.com/helm) [Service Agent →](https://salesteq.com/service-agent) [CallScope call analytics →](https://salesteq.com/callscope) [Customer cases →](https://salesteq.com/cases) --- Source: https://salesteq.com/inbox